Why do I receive a "Failed to preview" error message? Awaiting your reply

  • User image
    John Smith

    Why do I receive a Failed to preview theme error when I try to preview my custom theme in Zendesk Guide?

    failed_to_preview_theme

  • User image
    Aaron Musk

    The Failed to preview theme error message is the result of outdated or incorrectly formatted code in your Help Center theme.

    To fix this issue

    1. Export your custom theme. Don’t deactivate the theme while exporting it.
    2. Fix the bad or corrupted code.
    3. Import the theme back into your Help Center.

    Warning: Do not deactivate or switch to another theme if you want to keep the corrupted theme as the live theme. If you deactivate or switch the theme, Guide prevents you from switching back to a corrupted theme.

User avatar
Add file or drop files here